- Terms and Conditions:

Welcome to Pillpods Online Pharmacy. By accessing and using our website/App, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms and conditions, you must not use our website/App.

1. General

1.1. Pillpods Online Pharmacy reserves the right to change these terms and conditions at any time. Any changes will be effective immediately upon posting on the website.
1.2. Your continued use of the website/App constitutes your acceptance of any changes to the terms and conditions

2. Use of the Website

2.1. You must be at least 18 years old to use our services.
2.2. You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.

2.3. You agree not to:
• Upload or transmit any viruses or malicious code.
• Engage in any activity that could damage, disable, or impair the website/App.
• Use any automated systems or software to extract data from the website for commercial purposes without our prior written permission.

3. Account Registration

3.1. To purchase products from Pillpods Online Pharmacy, you must create an account and provide accurate, complete, and current information.
3.2. You are responsible for maintaining the confidentiality of your account information and password.
3.3. You agree to notify us immediately of any unauthorized use of your account.

4. Product Information and Availability

4.1. We strive to ensure that the information on our website/App is accurate and up-to-date. However, we do not warrant that the product descriptions, prices, or other content is accurate, complete, or current.
4.2. All products are subject to availability, and we reserve the right to limit quantities or discontinue products at any time without notice.

5. Pricing and Payment

5.1. All prices are listed in Indian Rupees and are subject to change without notice.

5.2. We accept various payment methods, including credit cards and online payment systems. Payment must be received in full before your order is processed.
5.3. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

6. Shipping and Delivery

6.1. Our shipping policy outlines the shipping methods, delivery times, and costs. By placing an order, you agree to our shipping policy.
6.2. We are not responsible for delays caused by carriers or external factors beyond our control.

Shipping Methods and Delivery Times

We offer several shipping options to accommodate your needs:
• Standard Shipping: Delivered within 24 to 48 hours.
• Expedited Shipping: Delivered within 24 hours.

Please note that delivery times may vary based on your location and other external factors beyond our control.

Order Processing

• Order Confirmation: Upon placing your order, you will receive an order confirmation email/Call/SMS/WhatsApp.
• Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
• Shipping Confirmation: You will receive a shipping confirmation email/Call/SMS/WhatsApp.

Shipping Rates

• Standard Shipping: Rs. 50 to Rs. 80 For local deliveries as per the distance.
• Expedited Shipping: Rs. 100 to Rs. 150 For local deliveries as per the distance. Shipping rates may be subject to change based on promotions or special offers.

7. Returns and Refunds

7.1. By placing an order, you agree to our returns and refunds policy.
7.2. We do not accept returns on prescription medications unless there is an error on our part.

Non-Returns and Refunds Policy

At Pillpods Online Pharmacy, your satisfaction is our priority. However, due to the nature of
our products and to ensure the safety and integrity of our medications, we have a strict nonreturns and refunds policy. Please read this policy carefully before making a purchase.

7.3 Prescription Medications

7.3.1. Non-Returnable Items: All prescription medications are non-returnable and nonrefundable once they have been dispensed and shipped. This policy is in place to comply with legal requirements and to ensure the safety and efficacy of the medications.
7.3.2. Exceptions: We will only accept returns or provide refunds for prescription medications if intimated within 12 hours from the delivery in the following cases:


• The medication was incorrectly dispensed (e.g., wrong medication, incorrect dosage).
• The medication was damaged during shipping.
• The medication has a manufacturer's defect.

7.4 Over-the-Counter (OTC) Products 7.4.1. Non-Returnable Items: For health and safety reasons, we do not accept returns or provide refunds for OTC products once they have been opened or used.
7.4.2. Exceptions: We will accept returns or provide refunds for OTC products if intimated within 12 hours from the delivery in the following cases:


• The product was incorrectly shipped (e.g., wrong product).
• The product was damaged during shipping.
• The product has a manufacturer's defect.

7.5 Medical Devices and Supplies

7.5.1. Non-Returnable Items: Medical devices and supplies are non-returnable once they have been used or the packaging has been opened.
7.5.2. Exceptions: We will accept returns or provide refunds for medical devices and supplies if intimated within 12 hours from the delivery in the following cases:

• The product was incorrectly shipped (e.g., wrong product).
• The product was damaged during shipping.
• The product has a manufacturer's defect.

7.6 Vitamins and Supplements

7.6.1. Non-Returnable Items: Vitamins and supplements are non-returnable and nonrefundable once the packaging has been opened.
7.6.2. Exceptions: We will accept returns or provide refunds for vitamins and supplements if intimated within 12 hours from the delivery in the following cases:

• The product was incorrectly shipped (e.g., wrong product).
• The product was damaged during shipping.
• The product has a manufacturer's defect.

7.7 Process for Reporting Issues

7.7.1. If you receive a damaged, defective, or incorrect item, please contact our customer service team within 12 hours of receiving your order.
7.7.2. To report an issue, please provide the following information:

• Order number
• Description of the issue
• Photographs of the damaged or incorrect item

7.8 Resolution Options

7.8.1. Replacement: If your issue is eligible for a return or refund, we will replace the item with a new one at no additional cost to you.
7.8.2. Refund: If a replacement is not available, we will issue a refund to your original method of payment. Please allow 5-7 business days for the refund to be processed.

8. Privacy and Security

8.1. Your privacy is important to us. Our privacy policy explains how we collect, use, and protect your personal information.
8.2. By using our website/App, you consent to the collection and use of your information as described in our privacy policy.

9. Intellectual Property

9.1. All content on the website/App, including text, graphics, logos, images, and software, is the property of Pillpods or its content suppliers and is protected by intellectual property laws.
9.2. You may not reproduce, distribute, modify, or create derivative works of any content on the website/App without our prior written permission.

10. Limitation of Liability

10.1. To the maximum extent permitted by law, Pillpods shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of the website/App or the purchase of any products from the website/App.
10.2. We do not warrant that the website/App will be uninterrupted or error-free, and we are not responsible for any damages caused by viruses or other harmful components.

11. Governing Law

11.1. These terms and conditions are governed by and construed in accordance with the laws of the India.
11.2. Any disputes arising out of or related to these terms and conditions shall be resolved in the courts of the Indore, State – Madhya Pradesh, India.

12. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at:
• Email: [email protected]
• Phone: +91-9777576779